Ebook: Cultural Heritage Marketing: A Relationship Marketing Approach to Conservation Services
Author: Izabella Parowicz
- Tags: Business and Management, Marketing, Cultural Heritage, Management, Call Center/Customer Service, Human Resource Management
- Year: 2019
- Publisher: Springer International Publishing
- Edition: 1st ed.
- Language: English
- pdf
Providing an overview of the marketing principles and tools that pertain to the area of heritage conservation services, this book combines research and practice to offer an alternative to the classical transactional marketing approach. Instead, the author argues for the relationship marketing approach, promoted and adopted by the Nordic School of Service Marketing. Offering a startlingly rare, but logical and practical marketing approach, this book also provides food for thought for academics dealing with managerial and marketing aspects in the field of cultural heritage and cultural heritage services.
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