Ebook: The SaaS Sales Method for Customer Success & Account Managers: How to Grow Customers (Sales Blueprints Book 6)

Contents
CUSTOMER SUCCESS: GROWING THE BUSINESS TOGETHER
1 ONBOARDING
1.1   HANDOFF
1.2   ONBOARDING
2   USE
2.1   ACHIEVING FIRST VALUE
2.2   USAGE AND RECURRING VALUE
2.3   CUSTOMER CONTACT CADENCE
2.4   CUSTOMER HEALTH SCORE
2.5   HANDLING FRUSTRATION - THE GOLDEN SEQUENCE
3   EXPANSION
3.1   BLUEPRINT OF AN IMPACT REVIEW
3.2   ACCOUNT MANAGEMENT
3.3   ORGANIZATIONAL SELLING
CONCLUSION
SUMMARY: KEYCHARTS
ABOUT WINNING BY DESIGN