Ebook: Rethinking e-Government Services : User-Centred Approaches.
Author: OECD
- Tags: Internet in public administration -- OECD countries, Internet in public administration, OECD countries
- Series: OECD e-government studies.
- Year: 2009
- Publisher: Organisation for Economic Co-operation and Development
- City: OECD countries., Paris
- Language: English
- pdf
Expecting substantial savings and improved public services - a trend further accentuated by the financial and economic crisis beginning in 2008 - OECD countries have invested in the development of e-government services over the past 10-15 years. However, despite the initial exceptional take-up, governments later saw low adoption and low use of e-government services which are still far from satisfactory today. This Read more...