Ebook: Serviceology for Services : 5th International Conference, ICServ 2017, Vienna, Austria, July 12-14, 2017, Proceedings
Author: Hara Yoshinori, Karagiannis Dimitris
- Tags: Computer science, Informatique, Information technology, Technologie de l'information, Business -- Data processing, Gestion -- Informatique, Computer communication systems, Software engineering, Génie logiciel, Information storage and retrieval, Management information systems, Systèmes d'information de gestion
- Series: Lecture Notes in Computer Science 10371
- Year: 2017
- Publisher: Springer International Publishing
- Language: English
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This book constitutes the refereed proceedings of the 5th International Conference on Serviceology for Services, held in Vienna, Austria, in July 2017. The 21 full papers and one tutorial paper presented in this volume were carefully reviewed and selected from 75 submissions. The papers are organized around the following topics: human-centered service; customer satisfaction; service innovation and marketing; service Read more...
Abstract: This book constitutes the refereed proceedings of the 5th International Conference on Serviceology for Services, held in Vienna, Austria, in July 2017. The 21 full papers and one tutorial paper presented in this volume were carefully reviewed and selected from 75 submissions. The papers are organized around the following topics: human-centered service; customer satisfaction; service innovation and marketing; service design