Ebook: Improving service level engineering : an intuitionistic fuzzy approach
Author: Schütze Roland
- Tags: Business, Information technology, Business -- Data processing, Computer science -- Mathematics, Management information systems, Computer science, BUSINESS & ECONOMICS / Industrial Management, BUSINESS & ECONOMICS / Management, BUSINESS & ECONOMICS / Management Science, BUSINESS & ECONOMICS / Organizational Behavior
- Series: Fuzzy management methods
- Year: 2018
- Publisher: Springer
- Language: English
- pdf
This book examines how fuzzy methods can be employed to manage service levels in business and IT alignment. It starts by mapping the dependencies of service level agreements, coming up with gradual and bi-polar concepts to eventually classify the level of coupling by intuitionistic fuzzy sets. The second part presents an approach to analyze the impact of service failures using intuitionistic fuzzy methods (IFSFIA). Read more...
Abstract:
This book examines how fuzzy methods can be employed to manage service levels in business and IT alignment. It starts by mapping the dependencies of service level agreements, coming up with gradual Read more...
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