Ebook: Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work
Author: Grandey Alicia, Diefendorff James, Rupp Deborah E
- Tags: Nonverbal communication in the workplace., Employees -- Attitudes., Customer relations., Interpersonal relations., Psychology Industrial.
- Series: Series in organization and management 48
- Year: 2013
- Publisher: Routledge Academic
- City: London
- Language: English
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