Ebook: Making Conflict Management a Strategic Advantage

Статья по управлению конфликтами. 9 стр. На английском языке.
Kenneth W. Thomas, Ph.D. Psychometrics Canada Ltd.This paper explored five key elements of a strategy for making conflict management a core competency in an organization: developing conflict literacy, measuring conflict styles, building conflict management skills, involving top management, and using conflict-focused team building and intervention.
These elements can be applied in a flexible manner, so that they can be adapted to the special
conditions and needs of a given organization. Organizations can focus these elements on issues
that have a special priority for them, such as innovation, retention, and productivity. They can introduce them in ways that fit their culture and overall strategy. They can also combine them with other training and team-building initiatives that are already under way. However they are introduced, these elements provide powerful concepts, skills, data, personal and group insights, and constructive norms that can make conflict management a strategic advantage for an organization—with resulting improvements in productivity, decision making, and retention.Introduction
Developing conflict literacy
measuring conflict styles
building conflict management skills
involving top management
using the modes in team building and intervention
summary