Ebook: Business performance through lean six sigma : linking the knowledge worker, the twelve pillars, and Baldrige
Author: James T. Schutta
- Tags: Organizational effectiveness. Six sigma (Quality control standard) Customer relations. Production management -- Quality control. Knowledge workers. Organizational change. Efficacité organisationnelle. Six Sigma. Relations avec la clientèle. Production -- Gestion -- Qualité -- Contrôle. Travailleurs du savoir. Changement organisationnel.
- Year: 2006
- Publisher: ASQ Quality Press
- City: Milwaukee, Wis
- Language: English
- pdf
"The purpose of this book is to develop the concepts of the Twelve Pillars, which support the Six Sigma improvement process; tie this to both the Malcolm Baldridge National Quality Award and Lean; and then to cover the areas that should be considered during the implementation of the Six Sigma process. The executive management of every organization should read this book to establish the foundation for the Lean Six �Read more...
Abstract: "The purpose of this book is to develop the concepts of the Twelve Pillars, which support the Six Sigma improvement process; tie this to both the Malcolm Baldridge National Quality Award and Lean; and then to cover the areas that should be considered during the implementation of the Six Sigma process. The executive management of every organization should read this book to establish the foundation for the Lean Six Sigma concepts to hold and become part of the operating style of the corporation. The tools discussed in this book are just as applicable to making data driven management decisions as they are for the Black Belts and knowledge workers of the process."--Jacket