Ebook: Metrics-Based Process Mapping : Identifying and Eliminating Waste in Office and Service Processes
Author: Martin Karen, Osterling Mike
- Tags: Industrial efficiency -- Evaluation. Industrial productivity -- Measurement. Manufacturing processes. Production management.
- Year: 2012
- Publisher: CRC Press
- City: Hoboken
- Edition: 2nd ed
- Language: English
- pdf
What Is a Process?Definition of a ProcessProcess ComponentsTypes of ProcessesProcess ManagementWhat Is Metrics-Based Process Mapping (MBPM)?Strategic and Methodological ImprovementMapping PreparationScoping the Process Being MappedForming the Mapping TeamMapping LogisticsCommunication and Data GatheringMapping Essentials: Understanding the Current StateFirst Pass: Identify the Process StepsSecond Pass: Add Key Read more...
Abstract: What Is a Process?Definition of a ProcessProcess ComponentsTypes of ProcessesProcess ManagementWhat Is Metrics-Based Process Mapping (MBPM)?Strategic and Methodological ImprovementMapping PreparationScoping the Process Being MappedForming the Mapping TeamMapping LogisticsCommunication and Data GatheringMapping Essentials: Understanding the Current StateFirst Pass: Identify the Process StepsSecond Pass: Add Key Metrics for Each Step, Create the Timeline, and Calculate the Summary Metrics Process Time Lead Time Percent Complete and Accurate Additional Information Timelin